Help and support

Email us at

Or, if you are signed in, open the menu in the app and choose Support. Pick a category, describe what happened, and send. Both routes reach the same team inbox, and we reply by email.

So we can help on the first reply, please include:

• The email address on your account, so we can find it.
• What you were doing and what you expected, in a sentence or two.
• Your device and app: iPhone or Android with the version, or the browser if you use the web app at uno2duo.com.
• A screenshot of any error message, if you have one.

Please do not send passwords or sign-in codes. We never ask for them.

No sign-in code arrived. Codes come by email from support@uno2duo.com and can take a minute. Check spam and promotions folders. If nothing arrives, tap Send another code and use the code from the newest email; older codes stop working once a new one is sent.

The code says it does not match. Each code works once and expires after a short time. Request a new one and enter it from the latest email.

Forgot your password. Choose Forgot password on the sign-in screen and follow the email. If the email never arrives, write to us with the address on your account.

Signed in with Apple or Google. Use the same button you used the first time. If you no longer have that Apple or Google account, email us and we will help you move the account.

Download your data. In the web app at uno2duo.com, open Settings, find Your data, and tap Download my data. You get a file with everything we hold about your account. The file can be requested up to ten times an hour.

Delete your account. Open Settings and choose Delete Account. Deletion is immediate and permanent: your profile, photos, recordings, messages, and matches are removed, and the storage files are cleared shortly after. Our privacy policy describes what, if anything, remains and why.

Change your details. Name, photos, birth date, location, and preferences are all editable in Settings.

If you would rather we handle a data request for you, email us from the address on your account.

If someone makes you uncomfortable, use Report on their profile, their video answers, or your conversation with them. Reports go straight to the team and are reviewed by a person. You can also Block someone so they can no longer see you or reach you.

For anything urgent, email us with Safety in the subject line. If you are in immediate danger, contact your local emergency services first.

Uno2Duo has no paid plans or in-app purchases right now. Everything in the app is free to use. If you see a charge from Uno2Duo, email us with the date and amount and we will sort it out.

If your account was suspended and you think that was a mistake, email support@uno2duo.com with the subject Suspended Account Appeal and the email address on your account. A person reviews every appeal.